Customer Service Representative

You will play a key role in enhancing our reputation by offering superior customer service.

• Receive incoming calls and handle customer concerns professionally and courteously
• Schedule appointments and coordinate logistics between customers and service technicians
• Process and complete work orders in an efficient manner
• Respond to customer inquiries via phone or email and provide prompt resolution
• Maintain accurate customer records and perform data entry tasks
• Receive and manage parts purchased from suppliers
• Utilize Microsoft Excel and Word for various tasks
• Execute order entry and manage inbound and outbound calls
• Take initiative in learning new software programs and improving computer skills
• Contribute positively to the team while being able to work independently. • Proficiency in Microsoft Excel and Microsoft Word
• Experience in a call center or customer service role
• Proficient in data entry and order entry tasks
• Ability to handle both inbound and outbound calls
• Excellent email correspondence skills
• Ability to schedule appointments effectively
• Strong customer service skills including the ability to manage and diffuse difficult situations
• Excellent verbal and written communication skills
• Ability to multi-task and prioritize work based on business needs
• Strong problem-solving skills and ability to make decisions under pressure
• Demonstrated ability to work in a fast-paced environment
• Adept in providing support and solutions to customers over phone and email
• Ability to work both individually and as part of a team
• High level of accuracy and attention to detail
• Strong organizational and time management skills.