[ref. r55198100] Customer Service Coordinator

Change Makers

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

#We Change Dentistry every day. Be part of it.

Salary: $26.44 - $28.85/Hourly. The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.

Communications and data entry tasks include product usage questions, order entry, arranging shipping details, assuring timely order fulfillment, and problem solving.

Essential Functions and Duties:

• Handle inbound customer contacts (phone, chat, email) to provide excellent customer service
• Outreach to potential and established customers to assist sales and marketing efforts
• Enter and track orders via tools and software to assure timely product delivery, and accurate management information
• Generate shipping labels and schedule shipment pickups by approved carriers
• Enter and update sales order data in Bay Materials’ accounting and order tracking systems (i.e., SAP and Trello)
• Initiate RMA (Return Material Authorization) documents and track product returns from customers
• Accomplish weekly productivity, efficiency and satisfaction goals
• Work collaboratively cross-team and across all departments including manufacturing, shipping, and logistics to ensure a world-class customer experience
• Attend and contribute to team and company meetings to stay up to date on relevant information and quality system documentation
• Maintain adequate inventory of our various sales and marketing materials
• Creation and maintenance of orders, order scheduling onward processing
• Responsible for continuous improvements within customer service & logistics
• Complete training required for this position

Non-essential Functions and Duties:

• Other duties as assigned by a supervisor or manager
• Assists in special projects as needed
• Continually increase knowledge of orthodontics, industry trends, and company processes
• Know and communicate our Vision and Mission to understand and communicate the priorities of the team & company

Minimum Qualifications:

• High School Graduate or GED equivalent
• 1+ years’ experience in a customer service role, with a strong focus on customer satisfaction
• 1+ years of experience in MS Office applications (Excel, Word, Outlook)

Preferred Qualifications:

• SAP experience (candidate will be trained in SAP )
• Problem-solving and decision-making abilities to address customer issues and resolve conflicts
• Able to handle a high volume of both inbound and outbound call, chat, and email traffic
• Adapt to changes with short notice
• Organizational skills to manage customer records and accounting tasks
• Work independently, prioritize tasks, and meet deadlines in a fast-paced environment
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal teams

• Very Competitive total compensation plans
• A 401(K) plan to help you plan for your future with an employer match
• Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
• Generous PTO allowance - plenty of time to recharge those batteries!

https://youtu.be/3lq5BLAv Id Q

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 15784