Gainsight Software Developer - Global Revenue Operations Tools & Technology - Raleigh

Location: Must be based in the US in an Eastern Time Zone.

About the job

The Global Revenue Operations Tools & Technology team is looking for an Gainsight Software Developer to support SAS’ instance of Gainsight. Our team’s mission is to boost revenue growth, increase operational efficacy and improve the Front Line experience through best in class delivery and support for our internal technology stack.

As a Gainsight Software Developer, you will:

• Develop, design, test, promote and maintain the lifecycle of Gainsight, including automation, creation of user-facing content, system administration, data integrations, and APIs. Actively solicit the involvement of other developers, and/or solutions/enterprise architects to ensure integrity and consistency across the ecosystem.
• Use Software Development Lifecycle phases in order to deliver and maintain solutions of high quality, incorporating current best practices and methodologies. For example, continuous integration and deployment, agile/iterative development methodologies, and the creation of system documentation.
• Adhere to standards and methodologies in project delivery, security, data privacy, accessibility, architecture, development, and automation.
• Seek continuous improvement through trends, architectures, and implementation techniques as they relate to the design and delivery of applications, integrations, and data processing and analytics.
• Participate in business, technical and design discussions with team members, customers, and partners. Build and maintain business and vendors relationships. Meet product delivery expectations of schedule, scope, and quality. Effectively identify, manage, mitigate, and escalate risk to appropriate levels of management.

• Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.

• Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

• Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.

• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Required qualifications:

• Strong working knowledge and experience with Gainsight configuration and administration.
• Gainsight Administration Certification.
• Strong knowledge of software development, enterprise applications, automation, data integration, relational database, and/or user-interface design principles
• Ability to communicate with people of various technical backgrounds, think analytically, write and edit technical material, and the ability to write and present clearly on technical matters in a business context
• Resolves problems independently, escalates appropriately
• Ability to conceptualize business needs and translate into technical solutions in several business areas.

• Knowledge of Customer Success business processes.
• Ability to keep current on state-of-the-art techniques, standards, and procedures for software development.
• Ability to mentor junior team members.
• Ability to travel may be required.

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