[ref. l8616804] Help Desk Analyst II
Robert Half Tarrytown
We are seeking a Help Desk Analyst II to join our team in the manufacturing industry, based in TARRYTOWN, New York. This role offers a contract to permanent employment opportunity and is centered on providing technical support to our end users.
As a Help Desk Analyst II, you will be instrumental in diagnosing and resolving complex hardware and software issues, managing user accounts, and performing networking tasks.
Responsibilities:- Diagnose and resolve intricate hardware and software issues to maintain productivity
- Manage and maintain user accounts, ensuring correct access and security
- Carry out networking tasks, including the configuration and management of network devices
- Offer support for C-suite executives, ensuring their tech needs are met promptly and efficiently
- Utilize ticketing system Zendesk to track, prioritize, and resolve support requests
- Develop proficiency in technologies such as Windows 10 and 11, Office 365, Azure, and Intune
- Support a variety of devices, including Android, Apple, and Mac computers
- Implement configuration management and deployment strategies to streamline processes
- Leverage skills in Microsoft and Active Directory for daily operations
- Stay up-to-date with advancements in Cisco and Citrix technologies to provide informed solutions. • Candidate must have proficiency in Android Development
- Experience with Cisco Technologies is required
- Knowledge and experience with Citrix Technologies is essential
- Must be familiar with Mac Computers
- Proficiency in Microsoft systems and software is required
- Experience with Active Directory is necessary
- Knowledge and experience with Apple Devices is required
- Must have a good understanding of Computer Hardware
- Experience with Configuration Management is essential
- Experience with Deployments in a manufacturing environment is required
Robert HalfNewark, 29 mi from Tarrytown (NY)
We are seeking a Help Desk Analyst II to join our team. This role is based in Wilmington, Delaware and offers a long-term contract employment opportunity. As a Help Desk Analyst II, you will provide technical support to end users, maintain...
Michael PageNew York, 26 mi from Tarrytown (NY)
of help desk support experience, with strong knowledge of computer hardware, software, and Microsoft Windows systems. They should be tech-savvy, proactive, and resourceful, with the ability to troubleshoot a variety of technical issues, manage hardware...
Robert HalfParsippany, 33 mi from Tarrytown (NY)
We are offering a long term contract employment opportunity for a Help Desk Analyst in Parsippany, New Jersey. In this role, you'll be the first line of support for users encountering issues with computer systems, software, hardware, and networks...
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