Field Technician

You will also handle incoming calls and emails related to desktop issues, and collaborate with network administrators to ensure efficient operations.

• Handle incoming inquiries regarding desktop issues via calls, pages, or emails
• Conduct onsite analysis and diagnosis of complex desktop problems and implement corrective solutions
• Install, configure, maintain, and troubleshoot end-user workstations and related hardware and software
• Collaborate with network administrators to ensure efficient desktop computing environment operations
• Manage and resolve issues with associated end-user workstation networking software products
• Perform moves, adds, and changes (MAC) requests as submitted by line managers
• Prepare, maintain, and uphold procedures for logging, reporting, and monitoring desktop operations
• Document instances of desktop equipment failure, repair, installation, and removal accurately
• Maintain an inventory of all monitors, keyboards, hard drives, modems, network equipment, and other components
• Develop long-term strategies and capacity planning for meeting future desktop hardware needs
• Research on desktop products in support of PC procurement and development efforts and recommend products for purchase
• Write technical specifications for the purchase of PCs, desktop hardware, and related products. • Minimum of 5 years of experience working as a Field Technician or in a similar role within the non-profit sector
• Proficiency in providing onsite support and end-user support
• Extensive knowledge and experience with Microsoft Windows, Microsoft Windows 10 and Microsoft Office 365
• Demonstrable ability to handle network configuration, connectivity issues, and knowledge of network printers
• Experience with Wi-Fi, PC hardware, and network hardware setups
• Familiarity with laptop hardware and ability to troubleshoot related issues
• Proficient in working with Cisco technologies and hardware
• Understanding of DNS, router switches and router configuration
• Experience with Cisco routers, terminals, TCP/IP, and DHCP
• Excellent problem-solving skills and ability to work independently on the field
• Ability to communicate effectively with different stakeholders in the non-profit organization
• Willingness to travel for onsite visits and provide field support as needed
• Must possess a valid driver's license and have a good driving record
• Ability to handle physical requirements of the job including lifting and transporting equipment as needed
• Strong attention to detail and ability to document technical issues and solutions effectively
• Commitment to the mission and values of the non-profit organization.