Patient Administrative Specialist

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Patient Administrative Specialist in Newark, Ca.

Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.

Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.

Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.

Provide doctor-patient support using reference documents and tools.

Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.

Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.

Meet/Exceed organizational and department service standards.

Answers non-clinical CRMs, escalating where appropriate.

Answers non-clinical patient messages, escalating where appropriate.

Managing and distributing faxes, mail, and filing of clinic-specific documentation.

Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.

Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.

Assists patients and physicians in scheduling ancillary tests before and after clinic visits.

Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.

Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.

Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.

Coordinates care by scheduling, editing, and maintaining routine patient physician appointments for new and returning patients.

MINMUM QUALIFICATIONS

Education Qualifications

High School Diploma/GED

Experience

1+ years' experience working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.) OR 2+ years' experience working in customer service within a non-healthcare industry

Call center experience, medical terminology, Epic, Jabber, Teams, SHC background

KNOWLEDGE/SKILLS & ABILITIES

Knowledge of medical terminology.

Knowledge of computer systems and software used in functional area

Ability to speak and write effectively at a level appropriate for the job

Ability to provide customer service, solve problems, and manage multiple priorities.

Knowledge of Windows-based office software, computers, and operating systems

Ability to exercise calmness in stressful situations.

Basic PC Skills (Windows, Excel, and Word)

Good communication, customer service, interpersonal skills, and cross-cultural competency