Help Desk Analyst II
Robert Half Boston
We are seeking a Help Desk Analyst II to become a part of our team in Boston, Massachusetts. In this role, you will be tasked with providing onsite support to our key clients across various sectors such as non-profit, financial, marketing, and technology.
This position offers a contract to permanent employment opportunity and requires efficiency, a strong in-person presence, and the capability to provide daily support to executive level personnel.
Responsibilities:
- Ensure seamless operation of Windows Server & Active Directory technologies (DNS, FSMO, DHCP)
- Efficiently manage Microsoft solutions M365: OneDrive, OneNote, SharePoint, Team Office | Word, Excel, PowerPoint Admin Center
- Handle Intune/Endpoint Manager operations: Join devices into Azure AD, create, modify, maintain configuration profiles, Conditional Access, Manage applications, Autopilot
- Oversee Azure AD: Manage Users and Groups, Password resets, Authentication methods
- Have a comprehensive understanding of virtualized technologies and a solid understanding of SAN technologies
- Be knowledgeable about Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)
- Troubleshoot in a Linux/Unix environment
- Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments
- Leverage your experience with project, client, and customer engagement
- Exercise your proficient written, verbal and presentational communication skills to provide excellent customer service and solve analytical problems. • Proficiency in Android Development, with the ability to troubleshoot and resolve related issues.
- Extensive knowledge of Cisco Technologies and the ability to maintain and manage related systems.
- Familiarity with Citrix Technologies, with the capacity to provide support for this platform.
- Experience using Mac Computers and providing technical assistance for Mac users.
- Proficiency in Microsoft software, particularly Office Suite and Windows operating systems.
- Demonstrated expertise in managing and troubleshooting Active Directory issues.
- Ability to provide technical support for Apple Devices, including iPhones, iPads, and Mac computers.
- In-depth knowledge of Computer Hardware, with the ability to diagnose and fix related issues.
- Experience in Configuration Management, ensuring systems are updated and maintained properly.
- Proven track record in managing Deployments, including planning, scheduling, and executing software installations and upgrades.
Robert HalfSomerville (MA), 3 mi from Boston
We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Somerville, Massachusetts. This role is within the IT industry and will be based in an office environment. As a Help Desk Analyst I, you will be part of a team...
Robert HalfWoburn (MA), 10 mi from Boston
We are offering a long term contract employment opportunity for a Help Desk Analyst II in our Detail Oriented Services team based in Woburn, Massachusetts. As a Help Desk Analyst II, you will provide accurate and courteous support to our internal...
Robert HalfBoston
and individual learning to stay updated with the latest IT trends and technologies.
1. Minimum of 5 years of professional IT help-desk or IT analyst experience.
2. Strong knowledge of Office 365 & OneDrive, VPN's and basic networking, Microsoft HyperV, Jamf...