Network Operations Manager, Amazon Pickup and Returns
Amazon Lockers are self-service kiosks placed in convenience stores, grocery stores, shopping centers, transit stations, multifamily buildings and other retail locations with high customer density. To pick-up orders or drop-off returns, customers select a Locker on the website; receive a code, and then collect or drop-off the package at their convenience.
As part of the Sales Operations team you will work with business development, product, tech, customers and 3P vendors to manage the expansion of the network in both new and existing markets across the America's. The Network Ops Manager will work independently and be comfortable influencing across multiple teams at all levels, both internal and external.
NA Sales Operations own the end-to-end operational tasks for Locker onboarding and post installation network management. The team consists of workstream owners who lead the critical steps of onboarding as well as work with the business development teams on process refinement and improvement for scale.
Key job responsibilities- Project manage hardware deployment
- Build strong relationships with 3P vendors and internal teams
- Review and action on issues impacting Locker network uptime (SIMT)
- Manage projects to stay on schedule and on budget
- Maintain and develop SLA’s with vendors through daily management and process improvements
- Drive and support improvement initiatives of deployment activities to optimize for scale, schedule and cost- Bachelor's degree or equivalent
- Experience with SQL
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience in working with IT/Hardware or networking support and/ or experience with python- Experience using and creating data visualizations and dashboards (quicksight)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.