Help Desk Analyst

apartmentRobert Half placeGrand Rapids calendar_month11/8/24

We are looking for a part-time Help Desk Analyst to join our team in Grand Rapids, Michigan. As a Help Desk Analyst, you will be responsible for troubleshooting hardware and software issues, providing IT support to customers, installing new equipment, training users on new software, and keeping track of all IT related issues and solutions.

Responsibilities

Diagnosing and resolving hardware and software issues to ensure optimal system performance
Providing comprehensive IT support to customers, answering questions and assisting with problem resolution
Installing new equipment and upgrading existing systems to improve efficiency and effectiveness
Conducting training sessions to educate users on how to utilize new software effectively
Performing regular system maintenance, including updating malware protection devices
Documenting all IT related issues and solutions for future reference and knowledge sharing
Responding promptly and professionally to IT questions via various communication channels such as email, phone, online chat, or in person
Ensuring satisfactory service by following up with customers and gathering feedback
Utilizing a range of skills such as Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, O 365, Jira Service Management, JIRA, Microsoft Office Suites, Network Printers, Basic Network Troubleshooting, and Basic Troubleshooting.

This role offers a long term contract employment opportunity.

Proficiency in Android Development is essential
Familiarity with Cisco Technologies is required
Knowledge of Citrix Technologies is a must
Experience with Mac Computers is needed
Proficiency in Microsoft-related tasks is crucial
Understanding of Active Directory is necessary
Familiarity with Apple Devices is important
Proficiency in handling Computer Hardware is required
Experience in Configuration Management is crucial
Knowledge of Deployments is necessary
Familiarity with O 365 is a must
Experience with Jira Service Management is essential
Proficiency in using JIRA is required
Knowledge of Microsoft Office Suites is necessary
Experience with Network Printers is important
Basic Network Troubleshooting skills are needed
Basic Troubleshooting skills are required
Hardware Troubleshooting skills are essential

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[ref. h63345304] Help Desk Analyst

apartmentRobert HalfplaceHolland (MI), 26 mi from Grand Rapids

We are offering a short term contract employment opportunity for a Help Desk Analyst in Holland, Ohio. As a Help Desk Analyst, you will be an integral part of our team, providing vital support to our customer service initiatives. This role...

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