Principal Access Representative- Patient Access Center- FT Day Shift
Overview:
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region.Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center.
UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit www.ucihealth.org.
Responsibilities:
Position Summary:
The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic’s unique scheduling requirements.Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.
Qualifications:
Total Compensation
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
Required Qualifications:
- Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
- Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
- Experience with MS Excel
- Excellent written and verbal communication skills in English
- Demonstrated knowledge of insurance programs and/or government programs
- Demonstrated experience using office equipment such as a printer, copier, fax, scanner
- Demonstrated experience using a computer, including data entry and retrieval
- Ability to work independently with minimal supervision and direction
- Ability to establish and maintain effective working relationships across the Health System
Preferred Qualifications:
- Prior EPIC experience
- Minimum 6 months experience working at UCI Medical Center’s Call Center
- Knowledge of University and medical center organizations, policies, procedures and forms
- Demonstrated knowledge of medical terminology
- Bilingual skills in English and Spanish and/or Vietnamese
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.