Customer Service Representative - Placentia

Additionally, you will work closely with our sales team to ensure that our customers receive the best possible service.

ESSENTIAL DUTIES-Act as the primary point of contact for clients, providing timely and accurate responses to inquiries, concerns, and requests for information-Work with clients to resolve any issues or problems they may encounter, escalating issues to the appropriate department as necessary-Maintain accurate and up-to-date records of all customer interactions, including communication history, issues, and resolutions-Collaborate with our sales team to ensure that our customers receive the best possible service-Stay up-to-date on industry regulations, compliance requirements, and changes in contract requirements-Proactively communicate with clients to identify opportunities for upselling and cross-selling products and services-Develop and maintain positive relationships with clients, focusing on building long-term partnerships and increasing customer loyalty