[ref. j21580401] Administrative Assistant

This role offers a short term contract employment opportunity.

Responsibilities:

• Assisting in the management and updating of the Housing Choice Voucher and Project Based Voucher wait list
• Providing support in the initial tenant approval, re-examination, interim examination, and inspection processes
• Conducting Housing Quality Standard Inspections
• Managing electronic and paper Program records and ensuring they are up-to-date
• Preparing periodic reports and related documentation
• Being the first point of contact for the HCVP Department
• Coordinating Briefing preparation and execution
• Processing Program information in both electronic and paper formats
• Assisting in enforcing Program policies and regulations, as overseen by the HCV Manager
• Performing routine office duties such as answering telephones, screening and responding to calls, and filing
• Undertaking other related tasks, as assigned. • Demonstrated expertise in answering inbound calls, managing customer inquiries and providing excellent customer service.
• Proven ability in data entry, ensuring high levels of accuracy and attention to detail.
• Proficiency in email correspondence, capable of drafting, editing, and sending detail oriented emails.
• Experience handling both inbound and outbound calls, managing customer inquiries and complaints effectively.
• Proficient in Microsoft applications including Excel, Outlook, PowerPoint, and Word.
• Ability to schedule appointments efficiently, coordinating schedules and ensuring smooth operations.
• Experience or understanding of supportive housing in the rental/leasing service industry.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize work in a fast-paced environment.
• Proactive and able to work independently as well as part of a team.
• High level of organization and attention to detail.