Customer Service Representative

This position offers a contract to hire employment opportunity.

Responsibilities:

• Responding promptly to a large volume of incoming telephone calls and referrals from customers.
• Assisting customers in registering and cancelling appointments, ensuring all processes are handled efficiently.
• Documenting and routing calls accurately to the appropriate department.
• Recognizing and escalating urgent customer needs or operational issues as required.
• Managing and navigating medical records, verifying that patient information is updated and correctly inputted.
• Ensuring compliance with all regulatory standards.
• Delivering a high level of customer service at all times.
• Adhering to documented protocols and guidelines in all customer interactions.
• Using the telephone system functionality as required and using reference documents and online knowledgebase tools to provide accurate information regarding services.
• Undertaking other departmental duties as assigned and maintaining respect and composure in stressful situations. • Applicant must possess knowledge and experience in Healthcare Insurance.
• Experience in a Call Center Customer Service role is required.
• Strong Customer Service skills are essential for this role.
• Ability to handle Answering Inbound Calls effectively and efficiently.
• Proficiency in managing and Answering Multi-Line Phone System is necessary.