Senior Call Center Leader
Overview:
K-Designers - Senior Call Center Leader
Join Our Team as a Call Center Leader at K-Designers!
Are you a dynamic leader with a passion for customer service? Do you thrive in fast-paced environments and excel at motivating teams to achieve excellence? If you’re ready to make a significant impact and drive transformational change, we want YOU to join our vibrant team!Here, you’ll have the chance to unleash your full potential, inspire greatness in others, and play a pivotal role in shaping the future of our customer experience!
About Us:
At K-Designers, we’re proud to be one of the largest remodeling contractors in the United States, driven by our commitment to delivering exceptional value and service to homeowners. Our mission is to continue growing, providing the best materials and innovative solutions while nurturing a supportive workplace for our dedicated employees.
As a part of Great Day Improvements, we are ranked among the top three largest home improvement companies in the country. Our diverse brands share a common entrepreneurial spirit and a vision for transforming the home improvement experience for our customers.
Pay range: $90,000 to $100,000 per year
Responsibilities:
What You’ll Do:
- Lead and Inspire: Manage a dedicated team of Call Center Representatives, fostering collaboration and excellence.
- Drive Performance: Set and achieve KPIs, analyze metrics, and implement strategies for continuous improvement.
- Enhance Customer Experience: Develop processes that elevate service delivery and customer satisfaction.
- Training & Development: Identify training needs and create programs to enhance team skills and performance.
- Innovate: Utilize cutting-edge technologies and best practices to optimize call center operations.
- Collaborate: Work closely with other departments to ensure seamless service delivery.
Qualifications:
What We’re Looking For:
- Leadership Skills: Proven ability to motivate and manage teams effectively.
- Analytical Mindset: Strong analytical skills focused on data-driven decision-making.
- Customer-Centric: A passion for delivering exceptional customer service.
- Adaptability: Thrive in a fast-paced environment and navigate challenges with ease.
- Tech-Savvy: Familiarity with call center software and CRM systems.
- Impact: Shape the future of our Call Center Operations.
- Culture: Be part of a supportive and inclusive team that values your ideas.
- Growth Opportunities: With our commitment to your professional development, you'll find ample opportunities for advancement within the organization.
- Benefits: Enjoy a comprehensive package, including health insurance, retirement plans, and Unlimited PTO.
Take the next step in your career and make a difference at K-Designers! Apply now to be part of our exciting journey!
Note: This role requires the candidate to be located in Sacramento, CA as it is an in-person role. The candidate must be willing to roll up their sleeves. We offer a competitive salary.
Physical Requirements: Prolonged periods sitting working on a computer.
Must be able to lift 15 pounds at a time.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The preceding job posting has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees to this job.
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