Customer Service Representative
Carol Stream
Overview:
We are currently seeking a Customer Service Representative to answer incoming customer service calls and emails, process customer orders, and provide technical customer support to outside representatives, distributors and end users on-site at Sturtevant Richmont in Carol Stream, Illinois.
Responsibilities:
- Respond to customer inquiries regarding pricing, expediting, quotes, complaints, shortages and overages.
- Match customer requirements with standard products and services.
- Prepare quotes for standard products, as required.
- Process orders into computer system
- Prepare repair quotes and perform follow-up on repair orders.
- Issue debits and credits and process returned goods.
- Interface with other employees to obtain information needed to respond to customer inquiries.
- Coordinate export shipments with freight companies as directed by distributor, ensuring all export documentation is accurate.
- Access, update and maintain customer computer database and manual record-keeping system for individual accounts.
- Prepare and follow ISO documents and procedures, as needed.
- Typing and filing
- May occasionally lift, push, pull or carry up to 25 lbs
Qualifications:
- High school diploma or equivalent required
- Proficient in Microsoft Office, including Excel
- Must be able to operate office equipment, such as a fax machine and copier
- Pleasant telephone manner and ability to effectively communicate with customer
- Strong ability to multi-task and juggle multiple priorities
- Customer service experience within a manufacturing company is preferred
We offer a complete benefits package, which includes medical, dental, vision, life insurance, tuition reimbursement, paid vacation days and more!
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
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