Group Leader, Guest Services - Orlando Health Cancer Institute - ONC Transportation

Position Summary:

As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary

Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas — including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care — from the respective accrediting organizations, and recently was named in the 2023 Becker's Hospital Review “60 Hospitals and Health Systems with Great Oncology Programs” list.

Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise.

Position Summary

Position requires individual to train team members, monitor all essential functions for all current employees and, serve as a working lead covering positions in Guest Services.

Work schedule 9:30 am-6:00 pm and some weekends 8 am - 1 pm. Location: 1400 S Orange Ave Orlando Health Cancer Institute Guest Services*

Responsibilities:

• As a self-motivated Team Member, the individual must adhere to all Standards of Behavior, exhibit excellent customer service

• Position requires individual to adhere to and train team members to communicate with patients, visitors and customers using

• To achieve a Superior Facility Image, this individual is responsible for conducting required one-on-one training using approved techniques, procedures and educational materials in the coaching process.
• Facilitates staffing and maintains adequate converge of all Guest Services/ Volunteer Services areas.
• Coordinates constant flow of information to the Guest Services/ Volunteer Services staff including facility updates and procedure

• This position monitors all essential functions for all current employees in various areas by properly reviewing the patient

• Designated task may include identifying patient and non-patient areas that need attention prior to them becoming complaints or

• Is directly involved in being the project team leader utilizing necessary equipment in the completion of task and assignments.
• Regular duties include normal supervisory duties in the absence of a supervisor, this position will be responsible for monitoring

• Serves as a working lead rotating weekends Leader on Duty, covering positions as assigned by the supervisor or manager.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal,

• Works closely with Volunteer Services team to plan orientation, training and recognition.
• Attends meetings related to developing their programs.
• Assigns volunteers to service areas.
• Conducts Orientation and specific service training.
• Coach team members to achieve and sustain performance.
• Maintains compliance with all Orlando Health policies and procedures.

• Works closely with Risk Management and department managers and establishes relationships to assist with issues they may receive.
• Establishes priorities within the function to ensure efficiency and effectiveness.
• Deals directly with large amounts of sensitive and confidential information.
• May serve on committees to represent the department.
• Ensures the provision of high quality, efficient and cost-effective services, and their coordination.

Qualifications:

Education/Training

the Experience section)

None

Two (2) years of related experience required.