Relationship Marketing Coordinator - Maryland

Min Compensation: USD $49,500.00/Hr.

Max Compensation: USD $62,500.00/Hr.

Overview:

Function

The ability to maintain a realistic balance among multiple priorities is imperative. The Casino Marketing Coordinator must be able to work under pressure, at times, to handle a wide variety of activities and confidential matters with discretion.

Responsibilities:

Core Service Standards:

Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

• Promptly answer telephone calls with appropriate greeting with a friendly and sincere welcome using a positive and clear speaking voice.
• Portray positive body language as guests are entering high limit areas on the gaming floor.
• Routinely pull and review with VP of RM reporting from HMS, Dynamics CRM 365, Monday.com, Accounting Checkbook and other Casino Marketing
• Provide administrative support to VP of RM; assist with the booking and processing of guest accommodations, hotel reservations, tier benefits and travel arrangements.
• Answer inquiries, offers suggestions, and provides literature pertaining to gaming machines, tables, outlets, and Live! Rewards benefits.
• Participate in the operations of RM Events, offsite and onsite.
• Attend department meetings as needed.
• Working knowledge of Word, Excel, Power Point, Outlook, Loyalty and HMS
• Provide an unsurpassed level of service to our V.I.P players.
• Communicate all service suggestions to the required Casino host, Security, Beverage, or Gaming employee department.
• Responsible for keeping the suite arrivals, telemarketing, special event and ticketing lists updated
• Organizes Casino Relationship Marketing materials in an efficient manner paying attention to detail
• High level of accuracy and attention to detail
• Performs all related duties as assigned by the Vice President of Relationship Marketing

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Qualifications:

• Ability to communicate clearly and effectively both orally and in writing.
• Must possess initiative, as demonstrated through ability to plan, organize, and complete work logically and independently.
• Must demonstrate well developed inter-personal skills.
• Should have an ability to set and achieve high standards of performance. Ability to make progress on multiple assignments under time constraints.
• Requires excellent analytical, problem solving, critical thinking and decision-making skills.
• Ability to express ideas or make recommendations concerning job related issues; learn specific job duties and complete detailed work assignments; maintain knowledge of basic concepts and techniques.
• Ability to perform the manipulation of numbers and basic math calculations.
• Ability to prepare and deliver formal presentations before public and private concerns.
• Ability to perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests, clients or staff.
• Ability to reach for specific objects at short distances in local working area.
• Ability to perceive emergency or distress signals.
• Ability to perform job tasks and remain vigilant in the event of an emergency.
• Ability to work in a smoking environment.

• Minimum two (2) years of experience in related function.
• Hospitality, touring or travel agency experience is preferred.
• College degree in a related field is preferred.
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.
• Physical Requirements
• Ability to stand for extended periods of time.
• Ability to reach for specific objects at short distances in local working area.
• Ability to walk up/down 32 steps to/from Casino floor.
• Ability to sit 60% of the time
• Able to lift 50 lbs.

What We Offer:

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.