Customer Service Representative

Job Summary:

This role requires excellent communication skills, a positive attitude, and a commitment to customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in person.
• Provide detailed information about products and services to clients and customers.
• Resolve customer complaints and issues efficiently and professionally, escalating as necessary.
• Process orders, returns, and exchanges accurately using the company’s system.
• Maintain up-to-date knowledge of company offerings and policies to assist customers effectively.
• Track and follow up on customer interactions to ensure resolution and satisfaction.
• Collaborate with internal teams to address customer needs and provide timely solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Suggest improvements to processes and procedures to enhance customer experience.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A friendly, professional demeanor with a focus on customer satisfaction.

Preferred Qualifications:

• Bilingual skills are a plus.
• Experience in retail, logistics, or e-commerce industries is advantageous.

Work Environment:

• Office-based position with standard weekday working hours.
• Collaborative, supportive team environment focused on delivering excellent customer experiences.

Compensation and Benefits:

• Competitive hourly rate or salary based on experience.
• Comprehensive benefits package, including health, dental, and vision insurance, PTO, and opportunities for professional growth.