Sales Support

The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and is adept at multitasking.

Key Responsibilities:

• Sales Coordination:
• Assist the sales team in preparing quotes, processing orders, and managing customer accounts while adhering to company policies and timelines.
• Customer Relationship Management:
• Respond to customer inquiries via phone and email promptly, providing information about products, pricing, and delivery schedules. Manage and update customer profiles in CRM systems.
• Order Fulfillment:
• Collaborate with production, warehousing, and logistics departments to ensure seamless order processing, inventory management, and timely product deliveries.
• Administrative Support:
• Maintain and organize sales documents, including contracts, sales reports, invoices, and order tracking logs. Generate and distribute regular sales performance reports to management.
• Data Management:
• Update and maintain sales databases to ensure accurate records of transactions, client interactions, and inventory levels.
• Support for Sales Initiatives:
• Coordinate sales-related activities such as product launches, promotional campaigns, and client events.
• Problem Solving:
• Address and resolve sales-related issues, such as billing errors, order discrepancies, or customer complaints, escalating matters to the appropriate departments as necessary.

Requirements:

• 2+ years of administrative or sales support experience, preferably in the manufacturing or industrial sector.
• Familiarity with CRM tools and order management systems is a plus.
• Technical Skills:
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data entry experience is required.
• Knowledge of ERP systems used in manufacturing operations is highly desirable.
• Soft Skills:
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Excellent written and verbal communication skills.
• Problem-solving mindset with a customer-centric approach.

CRM, Answering Inbound Calls, Customer Quotes, Customer Service, Order Entry, Microsoft Excel