Sales Support Specialist

We are seeking a Sales Support Specialist to join our client's team in the Cranbury, New Jersey area. As a Sales Support Specialist, your role will revolve around providing efficient and accurate support to our sales team and liaising with suppliers and brokers.

Responsibilities:

• Ensure accurate and efficient communication with suppliers and brokers via WhatsApp
• Conduct detailed spreadsheet reporting to ensure all data is up-to-date and accurate
• Create and manage purchase orders, inputting all relevant data into our spreadsheet system
• Utilize Excel and WhatsApp systems to perform tasks and maintain records
• Provide comprehensive support to the sales team, assisting with any inquiries and issues
• Implement and manage a detailed and effective customer credit processing system
• Maintain and monitor customer accounts, taking appropriate action when required
• Ensure the maintenance of accurate customer credit records.
• Proven experience in Sales Support or similar role within the Import/Export industry
• Proficient in relevant computer applications and platforms used in sales support
• Experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and office productivity tools (particularly Excel)
• Exceptional verbal and written communication skills
• Solid problem-solving abilities coupled with a customer service orientation
• Understanding of sales performance metrics
• Ability to handle and process customer orders accurately