Patient Access Specialist - Lewiston

Your duties will involve processing patient information, ensuring regulatory compliance, and maintaining exceptional customer service standards.

Responsibilities:

• Provide excellent customer service while interacting with patients, adhering to organizational policies and demonstrating compassion
• Ensure accurate assignment of MRNs and conduct medical necessity/compliance checks
• Handle inbound and outbound calls to gather demographic, insurance, and other patient information
• Responsible for the pre-registration of patient accounts before visits, which may involve discussing financial liabilities and payment plan options
• Obtain necessary signatures on general consent for treatment forms and distribute patient education documents
• Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to assist with billing processes
• Utilize quality auditing and reporting systems to ensure account accuracy and provide statistical data to Patient Access leadership
• Process physician orders while maintaining excellent customer service as measured by Press Ganey
• Operate the telephone switchboard to manage incoming, outgoing, and interoffice calls.

• Possess strong Customer Service skills, with the ability to empathize and effectively communicate with patients regarding their needs and concerns.
• Demonstrable Administrative experience with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Proficiency in Data Entry, with a keen eye for detail and accuracy, ensuring patient information is correctly logged and updated.
• Experience in Collections, with the ability to negotiate payment plans and resolve patient account discrepancies.