[ref. c83930018] Receptionist - Somerville

We are in search of a Receptionist to join our team in Somerville, Massachusetts. This role involves handling incoming calls and emails, providing information, looking up accounts, and acting as an intake center for the department. It offers a contract to hire employment opportunity.

• Efficiently handle a high volume of incoming calls and emails, providing accurate and timely information to callers.
• Act as the first point of contact for the department, directing inquiries to the appropriate admin or billing personnel.
• Maintain and update customer records, ensuring all information is accurate and up-to-date.
• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to perform data entry tasks and manage correspondence.
• Schedule appointments and manage calendars as needed.
• Utilize organizational skills to manage files and keep the workspace tidy.
• Use interpersonal skills to interact with a diverse range of individuals, providing excellent customer service at all times.
• Operate a multi-line phone system, directing calls to the appropriate personnel or department.
• Assist in the processing of customer credit applications as required. • Minimum of 1 year experience working as a Receptionist or in a similar role
• Proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Experience in answering multi-line phone systems
• Strong customer service skills
• Ability to perform data entry tasks with high accuracy
• Experience in managing email correspondence
• Excellent interpersonal skills
• Capable of organizing files and maintaining an efficient filing system
• Experience in scheduling appointments
• High school diploma or equivalent education level
• Fluent English communication skills, both written and verbal
• Legal right to work in the hiring country
• Willingness to undergo a background check if necessary.