Help Desk Analyst - Newark
Robert Half Newark
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments.
You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.
Responsibilities:
- Diagnosing and resolving hardware, software, and network issues to provide break/fix support
- Performing basic Active Directory tasks including password resets and permission updates
- Assisting with basic VM troubleshooting and resetting virtual machines
- Providing hands-on support to resolve technical problems efficiently
- Supporting and training users on IT-related issues and best practices
- Maintaining records of system configurations, troubleshooting steps, and IT procedures
- Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support
- Managing computer hardware and configuration management
- Deploying and maintaining Mac Computers and other devices. • Proficiency in Android Development is necessary.
- Experience with Cisco Technologies is required.
- Familiarity with Citrix Technologies is a must.
- Ability to troubleshoot and resolve issues on Mac Computers.
- Competence in Microsoft products and solutions.
- Knowledge of Active Directory is essential.
- Experience in supporting Apple Devices is preferred.
- Understanding of Computer Hardware components and their functions.
- Proficiency in Configuration Management is required.
- Experience in managing and executing Deployments is necessary.
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