Employee Relations Senior Manager

Overview:

This role is responsible for directing the work of Employee Relations Consultants to mitigate risk and develop solutions to complex talent matters while serving as an ambassador for a civil work environment for Staff.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities:

• Direct the work of the Employee Relations team serving as an advisor on employee relations best practices and strategies across the enterprise including VBL and International teams.
• Partner with Talent leaders in our VBL and International teams to begin building a Employee Relations strategy and structure that will best support the functions.
• Work closely with HR business partners and/or Legal team on employee relations matters ensuring a thorough investigation plan, recommendations to resolve issues, and completion of appropriate documentation.
• Consult with Legal to ensure consistent interpretation and application of policy and practice related to employee relations cases.
• Evaluate and resolve employee relations or work-related concerns which may require meeting with People Leaders to determine appropriate action.
• Lead the analysis and review of changes and updates to employment policies and guidelines to ensure they are aligned to Chick-fil-A’s objectives and compliant with employment law.
• Proactive assessment of trends in employee relations matters with recommendations to senior leaders on solutions that will continue to protect the health, morale, and productivity of our Staff.
• Consult, coach, and educate employees and leaders on policies and guidelines, enabling decision making processes that foster a fair and equitable work environment.
• Create and maintain reports and systems that track employee relations cases and data.

Minimum Qualifications:

• Bachelor's Degree in Business, HR, or Legal.
• A minimum of 7-9 years of relevant professional full-time experience is required to perform the role.
• Aptitude to work with several technology platforms.
• Knowledge and understanding of Microsoft’s standard suite of work solutions - Word, Excel, PowerPoint, Outlook, etc.
• Excellent writing, documentation, and editing skills.
• Strong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the business.
• Strong working knowledge of employment laws and regulations at state and federal levels.
• Proficiency in collecting, analyzing, and interpreting complex data.
• Ability to work through complex talent matters bringing resolution in a calm and professional manner.
• Seen as a trusted advisor and demonstrates ability to partner and influence others without direct authority when resolving employee relations matters.
• Strong leadership skills to lead and manage others.
• Ability to thrive in a complex organization and work well in a fast-paced, team-oriented environment.
• Demonstrate sensitivity to geographical and cultural differences.

Preferred Qualifications:

• Master’s Degree, J.D., or Ph.D. in Business, HR, or Legal
• 10-12 years of relevant professional full-time experience
• PHR or SPHR preferred

Minimum Years of Experience: 7

Travel Requirements: 10%

Required Level of Education: Bachelor's Degree

Preferred Level of Education: Master's Degree

Major/Concentration: Business, HR, or Legal