[ref. f41351022] Assistant Manager, Hospital Revenue Management

Position Summary:

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we have grown into a 3,900-bed healthcare organization that delivers care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Our 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities serve communities that span Florida’s east to west coasts and beyond.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you

scheduling of team members to ensure appropriate and accurate resolution of the hospital accounts receivable.

Responsibilities:

• Ensure effective recruitment, selection, orientation, development, supervision and evaluation of team members to achieve department goals and objectives.
• Acts as a liaison to other revenue management departmentsto increase the efficiency of operations.
• Conducts regularly scheduled meetings with team members and one-on-one meetings as necessary.
• Attends and participatesin all management meetings as necessary.
• Analyzes assigned payersforissues preventing the resolution of the accounts receivable and communicates those items to the Manager.
• Facilitates presentations to internal team members and other departments as necessary.
• Schedules work periods for team members.
• Assigns, prioritizes and distributes work to be completed.
• Holds team members accountable for attendance and productivity standards.
• Conducts interviews prospective applicants for open positions.
• Manages the orientation and training of new team members.
• Conducts performance evaluationsto include coaching, counseling and guidance to team members.
• Maintains required records, files, reports and statistics.
• Ensures that the department operates within established budget limits and justifies any variancesto Manager.
• Addresses all patient/visitors/team members complaints and ensures that appropriate action istaken to resolve the problem.
• Communicates and coordinates with other hospital departments to ensure effective accountresolution.
• Maintain excellent professional behavior with a large volume of patient accounts from various social economic backgrounds.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal,

• Maintains compliance with all Orlando Health policies and procedures.

• Establishes and maintains an environment of positive motivation through individual and group interactions with team members.
• Facilitates and supportsthe departmental goalsetting processfor teammembers.
• Utilizes problem-solving techniques to create a proactive environment.
• Responsible for maintaining professional growth and development through education programs, lectures, research, etc.
• Performs other duties asrequired.

Qualifications:

• Associate’s degree in Healthcare Administration, Business, Finance or related area of study preferred.
• Three (3) years ofrevenue cycle experience in a related field (medical billing/collections/managed care) may substitute for the Associate’s

degree

HFMA or AAHAM certification is preferred.

Two (2) years of prior supervisory experience or 2 yearsin a lead role or a preceptor role required.