Technology Administrator
Overview:
Entrepreneurial Spirit, Rooted in Tradition. Mitsubishi Tanabe Pharma America, Inc. (MTPA) is a U.S. subsidiary of Mitsubishi Tanabe Pharma Corporation (MTPC) in Japan, which touts a storied reputation more than 300 years in the making. Our parent company - one of Japan’s most respected - is a research-driven pharmaceutical company that has tirelessly pursued medical breakthroughs with global reach.MTPC has discovered and produced several first-in-class medicines for serious diseases, including multiple sclerosis (MS), diabetes mellitus (DM), amyotrophic lateral sclerosis (ALS), and is currently developing medicines in Neurology in Parkinson’s (PD), Spinal Cord Injury (SCI), and in high unmet areas in Immunology and Oncology.
MTPA is rapidly expanding its operations across all functional areas. MTPA’s commitment to patients and their communities continues with a robust late-stage pipeline of investigational treatments for difficult-to-treat diseases and commercializing products with significant unmet medical needs in North American markets.In the United States, MTPA launched rare disease treatments including RADICAVA® (edaravone) injectables in 2017 and RADICAVA® (edaravone) oral suspension in 2022. The company handles research, clinical development, sales, marketing, medical affairs, supply chain, and business development functions.
MTPA is dedicated to improving the treatment environment for those with debilitating diseases, researching on real-world evidence, and creating hope for all facing illness.
The Technology Administrator will partner with key internal and external stakeholders in the US, Japan, UK and Canada, to ensure development, deployment, troubleshooting and stakeholder training for a select group of technologies supporting sourcing, contract management and sustainability programs.
Responsibilities:
Responsible for the management of the below topics for multiple solutions supporting Contract Management, Sourcing and Sustainability- System Administration:
- Manage user accounts, roles, and permissions within the Solutions.
- Configure, customize, and QA the Solutions functionality to meet organizational needs.
- Troubleshoot technical issues and provide timely resolution to ensure uninterrupted access and use to the Solutions.
- Process new internal end user access requests by confirming eligibility and creating their end user accounts.
- Content Management:
- Upload, organize, and maintain training materials in SharePoint, including videos, decks, quick reference guides, and other learning materials.
- Collaborate with Superusers to ensure content is engaging, interactive, and aligned with learning objectives.
- Reporting and Analytics:
- Create, monitor and analyze reports to track project progress, end user usage, help desk issue resolution and other key industry partner-required metrics.
- Based on report results, provide insights and recommendations to improve end user outcomes and enhance the overall user experience.
- Schedule reporting for regular intervals, as well as complete ad hoc reports as requested.
- Training and Support:
- Conduct training sessions and workshops for stakeholders to promote effective utilization of the Solutions.
- Provide ongoing support and assistance to end users, resolving end user issues and answering their questions via an automated ticketing system or a continuously monitored shared mailbox.
- Develop, update, and maintain Solutions’ processes, procedures, and user guides for defined user roles.
- Integration and Upgrades:
- Partner with IT and other stakeholders to integrate the Solutions with other systems and tools, such as SAP, Concur, PowerBI, etc.
- Coordinate and communicate Solutions maintenance periods to internal stakeholders.
- Stay informed on the latest Solution’s features, changes, and upgrades, and implement necessary updates to enhance system performance and functionality.
- System Validation:
- Support system validation efforts as needed.
Qualifications:
- Bachelor’s degree in computer science, engineering, business administration or related field
- Minimum of 1 year of experience in the Pharma industry with exposure to Risk management and Sustainability areas, GxP and GDPR
- Minimum of 3 years of relevant work experience in contract management, document management, reporting tools, and insights and analytics
- Proven track record of successful implementation of automated solutions in relevant areas
- Previous experience in content creation tools and platforms such as SharePoint
- Familiar with conducting end user interviews across various skill levels and position within the organization to determine System needs
- Proven experience in translating business requirements into a cohesive System configuration design and build to meet end user needs
- Ability to present design recommendations and best-practice implementation standards based on requirements gathering
- Understanding of and capability to expertly configure System considering best practices yet reflecting end user requirements
- Designing custom solutions using System Workflow Automation
- Proven Project Management expertise, strong orientation towards delivering clear outcomes based on agreed upon deadlines
- Excellent collaboration and communication skills via teleconference, phone, and email with the ability to partner cross-functionally and externally with partners and vendors.
- Good analytical thinking and problem-solving skills
- Ability to work both independently and collaboratively in a fast-paced environment
- Excellent in performing data analysis of information
- Strong problem-solving skills and attention to detail.
- Self-starter
Our Value Proposition:
Enjoy the fast-moving, entrepreneurial spirit more typically found in a small biotech, complemented by the benefits of a global pharmaceutical/chemical conglomerate. At this time, Mitsubishi Tanabe Pharma America offers our employees unparalleled opportunities for career success coupled with a supportive level of employee benefits.
MTP provides a competitive benefits package inclusive of Medical and Dental health benefits, short-term and long-term disability plans, Company Paid and Supplemental Life insurance and additional voluntary benefits such as Critical Illness Insurance, Accident Insurance, Legal Plan, and ID Theft Protection.In addition, we provide a generous PTO policy based on tenure, commencing with 24 PTO days, pro-rated based on hire date.
The salary range for this position is $75,000 - $90,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered.This salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.
This position is eligible to participate in our annual Short-Term Incentive (STI) program. Specific information about the plan including eligibility rules and target, will be furnished upon hire.