Guest Services Supervisor

Overview:

This is a full-time, year-round beneficial position with flexible scheduling, PTO/Sick time, health insurance, and much more!

Some perks of working for The Highlands include:

• A free Golf Pass and Ski Pass for both you and your family
• 40% off at the various Boyne Restaurants
• Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
• Free Passes to Avalanche Bay Water Park at Boyne Mountain
• Discounts on lodging for Friends and Family
• Team Member Child Care
• Tuition Reimbursement
• Service and Loyalty Bonus Program – up to 5% of gross wages per season!
• PTO and Paid Sick Leave
• Health/Dental/Vision Insurance
• Team Member Housing available on a first come first serve basis*

Visit our website for all of our amazing perks, view testimonials, and more! The Highlands at Harbor Springs Employment

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Great People

Responsibilities:

• Provide quality service to guests by responding to requests promptly, efficiently, and courteously during check-in, checkout, and throughout the stay.
• Remain aware of all pertinent information, including but not limited to location and features of guest rooms, distinguished guests, events within the city limits, etc.
• Handle luggage transfers properly and promptly.
• Maintain general knowledge of the area surrounding Boyne Highlands; gives directions clearly and concisely.
• Answer all telephone calls properly, using appropriate scripts.
• Maintain clean bell carts and porte-cochere entrance.
• Maintain a clean, neat, well-organized work area, and be aware of and follow all safety rules and regulations.
• Possess a thorough working knowledge of area activities and restaurants to inform guests and be able to offer recommendations.
• Update all staff members on all resort activities and local attractions.
• Maintain good working relationships with other departments, assisting them when necessary.
• Scheduling of golf shuttles to other Boyne Resorts.
• Possess organization and multitasking skills
• Assist the director in hiring, scheduling, and training new members.

Qualifications:

• Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Must possess a valid driver’s license
• Single Bed, no pets. If interested, inquire during job interview