Lead Customer Quality Specialist (242346)
Our Auburn Hills, MI location is seeking a Lead Customer Quality Specialist to join our team. Are you ready to shape the future with us?
THE POSITION
Lead Customer Quality Specialist, Continental Tire The Americas, LLC, Auburn Hills, MI:
Design and plan automotive process protocols in order to meet quality requirements. Support projects for Continuous Improvement with impact to OE (Original Equipment) products and services. Manage all aspects of customer complaint process internally and externally from problem detection through lessons learned.Engage in audit management: plan, organize and accompany customer audits in cooperation with Quality Management and align on a global level. Engage in Customer Specific Requirement (CSR) handling: procure CSR, translate and publish into Continental (POMS) systems for application within the account on a global basis.
Procure and publish customer satisfaction data and create and manage actions to improve. Responsible to support use of quality tools within account (FMEA / APQP / PPAP) including the development and maintenance of customer processes on a global basis.
Ensure all Conformance of Production testing is completed and manage response in case of non-conformity.
Telecommuting permitted up to 2 days per week.
Full time employment, Monday Friday, 40 hours per week.
MINIMUM REQUIREMENTS:
Bachelors degree in Industrial Engineering, Mechanical Engineering or a related field and 5 years of progressive, post-baccalaureate work experience.
Must have 5 years of experience in each of the following:
Engaging in quality management of automotive componentry, including mechanical functionality; Engaging in quality problem solving and trouble shooting of semi-automated and highly automated manufacturing processes including mechanical, mechatronic and software systems; Automotive Quality Core Tools, including APQP (Advanced Product Quality Planning), FMEA (Failure Modes and Effects Analysis), SPC (Statistical Process Control), PPAP (Production Part Approval Process) and MSA (Measurement System Analysis); Structured Problem-Solving Technologies (including 8D, 5-why, Fishbone analysis or Is/Is-not analysis); Applying D-FMEA, P-FMEA and Control Plan in the automotive product development process; and
Customer relations in the automotive industry, including managing the customer complaint process.
International travel required up to 10%. Domestic travel required up to 15%.
To Apply, email resume to with Job ID 242346 in subject line.
In compliance with applicable laws, Continental Tire The Americas, LLC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as Continental Tire The Americas, LLC will not engage in immigration sponsorship for this position.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.