Food Service (FS) Manufacturer Warranty Administrator

Overview:

With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

The administrator works directly with end-user clients to identify their needs and ensures warranty responsibilities are clearly communicated among the appropriate payees, Account Managers, and the CKE operations and sales teams.

The FS Manufacturer Warranty Administrator also leads the coordination of internal processes between CKE and ASAs, ensuring smooth and efficient operations from start to finish.

Benefits:

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation: USD $50,000.00/Yr.

Max Compensation: USD $70,000.00/Yr.

Responsibilities:

• Serves as the primary point of contact for the internal multi-departmental team on all matters related to CKE Manufacturing ASA client relationships, processes, and procedures
• Collaborates with Senior CKE operations, sales, advertising, and product development teams to ensure clients are served effectively, focusing on proactive strategies for growth and relationship development within existing CKE manufacturer accounts
• Works with the CKE team and Account Managers to develop strategies for maintaining and growing existing accounts, while ensuring high-quality and cost-effective services
• Partners with the Customer Operations Team, Field Managers, and Account Managers to gain a deep understanding of CKE Mfr. clients' needs and expectations
• Collaborates with Account Managers to develop strategies and solutions that deliver results-oriented products and services for CKE clients
• Leverages exceptional communication skills to present to and influence key stakeholders within the company and with Mfr. clients
• Drives the overall processing of the ASA service and warranty calls to completion
• Takes responsibility for the retention of existing Mfr. relationships and leads efforts to salvage any threatened CKE ASA accounts
• Builds relationships with key personnel and decision-makers within the manufacturer warranty service management team
• Identifies sales leads sourced through ASA relationships and assigns them to the sales team for follow-up
• Coordinates and supports the overall CKE customer processes with account management, field operations, customer operations, and the sales team, continuously administering and enhancing the CKE account process strategy
• Leads meetings with the Account Management team and team leaders to deepen understanding of ASA processes and procedures
• Drives ASA work orders to completion, utilizing Mfr. portals and protocols to ensure payment for completed work
• Completes assigned tasks in a safe, accurate, thorough, and alert manner
• Upholds Company policies and procedures
• Works in a professional manner with managers, supervisors, coworkers, customers, and the public
• Other related job duties as assigned

Qualifications:

• Strong leadership skills, developed through experience in employee and client-facing roles, including customer service and support
• In-depth understanding of the commercial kitchen equipment service and repair industry
• Excellent problem-solving skills, with the ability to think creatively and strategically
• Deep knowledge of foodservice equipment manufacturers' Authorized Service Agency setup and implementation within a service organization
• Strong organizational, prioritization, and project management skills
• Proficient in financial analysis of customer SLAs, with strong analytical and communication skills
• Ability to drive process improvements, enhance resource efficiencies, and manage change
• Adaptable to changing workflows and demands
• Effective communicator with proven presentation skills and experience
• Proven track record in management and leadership
• Experience in employee management and building strategic customer relationships
• Detail-oriented in process mapping and workflow planning
• Proficient in Microsoft Office, including advanced Excel skills (Pivot Tables, VLOOKUP, Macros, IF Statements, Formulas)
• Ability to collaborate and work effectively within a cross-functional team
• Thrives in dynamic and fast-paced environments
• Able to prioritize tasks and manage multiple projects from start to finish with minimal supervision
• Strong initiative and ability to complete assignments independently
• Exceptional attention to detail and excellent organizational skills

Education and Experience:

• Bachelor’s degree in business or equivalent experience in the FSE service industry
• Proven experience in leading sales or account management teams
• At least 5 years of relevant experience in sales, customer service, or management
• Experience in the FSE, HVAC/R industry, or other service-related businesses preferred

Physical requirements:

• Able to work in office environment
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing
• Ability to travel up to 30%