Customer Service Representative

apartmentRobert Half placeWilson calendar_month 

We are offering a contract for a permanent position as a Customer Service Representative in Wilson, North Carolina. The role primarily involves providing administrative support, handling customer inquiries, and performing data entry tasks. This position requires a full commitment on-site, Monday through Friday.

Responsibilities:

  • Answer inbound calls with professionalism and accuracy
  • Provide exceptional customer service to all clients
  • Enter data accurately and efficiently into the system
  • Handle email correspondence and schedule appointments as necessary
  • Monitor and manage customer accounts and take appropriate actions
  • Use Microsoft Excel and Word for various administrative tasks
  • Support the call center operations and contribute to its efficiency
  • Ensure all orders are entered correctly and promptly into the system
  • Manage both inbound and outbound calls, maintaining a balance between the two. • Proficiency in answering inbound calls, addressing customer's needs and inquiries promptly and professionally
  • Previous experience in a call center customer service role is highly desirable
  • Exceptional customer service skills, with the ability to handle complaints or issues with patience and understanding
  • Accurate and fast data entry skills to ensure customer information is correctly recorded
  • Ability to manage email correspondence professionally and efficiently, responding to customer queries in a timely manner
  • Experience in handling both inbound and outbound calls, maintaining a high standard of service in all interactions
  • Proficiency in Microsoft Excel and Microsoft Word for data management and documentation purposes
  • Experience in order entry, ensuring customer orders are processed accurately and promptly
  • Ability to schedule appointments, managing customer expectations and ensuring smooth operations.
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