Senior Application Systems Analyst (hybrid)

Overview:

• Amazing work-life balance working 37 1/2 hrs per week, hybrid work schedule after about 6 weeks and full state benefits after conversion!
• Applicants must be local to Indianapolis and able to interview onsite.
• Please note that we cannot accept any candidates requiring C2C or those requiring sponsorship for a work visa.

Responsibilities:

Senior Application Systems Analyst Responsibilities:

• Supports the core technical application configuration for our ITIL Alemba application and its infrastructure.
• This is a critical support function that plays a key role in ensuring functionality for reporting outages, and service requests for many business units that support the timely processing of all incoming tax returns, payments and correspondence for the Department of Revenue.
• Working closely with ITD Alemba configuration management team and other stakeholders for on-boarding new business processes, change requests and enhancements with in Alemba.
• Responsible for effective provisioning, installation/configuration, operation, and maintenance of system applications.
• Participates in technical research and configuration management to enable continuing innovation within the system application.
• All system related duties and responsibilities will apply which includes configuration, testing, debugging and documentation of system software upgrades and new releases.
• Additional responsibilities may include some programming, design, coding, sophisticated file maintenance routines.
• Assist as a consultant with technical issues in the phases of our standard Project Management Methodology.
• These activities include the definition of needs, benefits, and technical strategy; research & configuration management within the project life cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.

Qualifications:

Senior Application Systems Analyst Qualifications:

• Applicants must possess at least an Associates degree
• Applicants should possess at least 2 years of application support experience (Alemba preferred)
• ITIL certification is a plus, but not required
• Position requires experience working in a fast-paced support function that is multi-faceted and requires constant attention and work prioritization input.
• Ability to successfully communicate and coordinate with departments across the organization and clearly defines risks and opportunities based on proposed business changes.
• Experience in vendor management, acting as a business representative to vendors with a strong ability to communicate impact of issues to drive proper resolution turnaround and prioritization with the vendor.

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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