Customer Service Specialist

Overview:

Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.

Responsibilities:

• Responsibilities depend on assigned level (I, II) and business needs
• Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
• Escalates call in accordance with department procedures
• Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
• Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
• Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
• Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
• Other duties as assigned

Qualifications:

• High School diploma
• Experience working in materials distribution or logistics required. Experience working in healthcare desired
• Minimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
• Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
• Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
• Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!