ServiceNow QA Engineer
The ideal candidate will work closely with thenProduct Owner and cross-functional teams to translate business requirementsninto comprehensive testing strategies, focusing on both manual and automatedntesting. This role requires a balance of deep technical expertise, hands-onntesting experience, and strong interpersonal skills.nnKey Responsibilities:nnTest Management & Strategy:nnEstablish and define best practices for test management and execution.
Developnand execute manual test cases for functional and regression testing. Leadndiscussions with ServiceNow developers and process owners to align on testnplans and design. Automated Testing:nnCreate and maintain automated test cases using ServiceNow Automated TestnFramework (ATF Ensure test cases are linked to requirements/user stories forntraceability.
Perform/support various testing activities, including unitntesting, integration testing, regression testing, and user acceptance testing.nCollaboration & Communication:nnWork closely with the Product Owner, developers, and stakeholders to peernreview test design strategies and automated test cases.
Act as a liaisonnbetween the QA team and other departments, coordinating testing activitiesnacross teams. Facilitate testing sessions for complex user stories,ncollaborating with Business Analysts and developers. Quality Assurance &nReporting:nnConduct in-depth reviews of requirement specifications and technical designs,nproviding actionable feedback.
Create comprehensive test plans that include anwide range of testing scenarios. Supervise all testing phases, focusing onndefect resolution and maintaining quality during platform upgrades. ContinuousnImprovement: Stay updated on ServiceNow platform changes and continuouslynenhance testing methodologies.
Identify gaps in test coverage and createnmissing requirements/test cases. Provide training and best practice knowledgento other team members for test management and automation. Qualifications:nnEducation:nnBachelor's degree in IT, Computer Science, or a related technical field.nRequired Experience:nn3+ years of experience in developing, implementing, and executing testnframeworks using tools like ServiceNow ATF, Selenium, or similar.
5+ years ofnexperience in designing and implementing test strategies in Agile/SAFe/DevOpsnenvironments. Experience leading QA efforts, including test strategyndefinition, defect management, and reporting. Proven ability to translatenrequirements/user stories into detailed test cases and scenarios.
TechnicalnSkills:nnProficiency in ServiceNow ATF for automated testing. Experience with manualnand automated testing tools (e.g., Selenium, qTest, Tosca Familiarity withnAgile (SCRUM), SDLC, and ITIL standards. Experience with integrated systemsnsuch as Jira, Jenkins, Sauce Labs, and CI/CD pipelines.
Exposure tonprogramming languages like JavaScript, XML, HTML, CSS, Angular, and REST APIntesting. Preferred Skills/Certifications (Not Required):nnServiceNow Certified System Administrator or Developer Automation SpecialistnLevel 1 (Tricentis) Test Design Specialist Level 1 (Tricentis) Experience withnJava, C#, Selenium, Appium, and API/Web Services testing Knowledge of toolsnlike qTest, LiveCompare, and Vision AI Strong familiarity with ITIL standardsnand Agile (SCRUM) methodologies Soft Skills:nnStrong interpersonal and communication skills with the ability to engagenstakeholders effectively.
A self-starter mentality with the ability to worknindependently with minimal oversight. Demonstrated ability to workncollaboratively in a cross-functional team environment. Excellent problem-nsolving skills, with a focus on quality and attention to detail.Responsibilities: Establish and define best practices for test management and execution.Develop and execute manual test cases for functional and regression testing.Lead discussions with ServiceNow developers and process owners to align on test plans and design.Create and maintain automated test cases using ServiceNow Automated Test Framework (ATFEnsure test cases are linked to requirements/user stories for traceability.Perform/support various testing activities, including unit testing, integration testing, regression testing, and user acceptance testing.Work closely with the Product Owner, developers, and stakeholders to peer review test design strategies and automated test cases.Act as a liaison between the QA team and other departments, coordinating testing activities across teams.Facilitate testing sessions for complex user stories, collaborating with Business Analysts and developers.Conduct in-depth reviews of requirement specifications and technical designs, providing actionable feedback.Create comprehensive test plans that include a wide range of testing scenarios.Supervise all testing phases, focusing on defect resolution and maintaining quality during platform upgrades.Stay updated on ServiceNow platform changes and continuously enhance testing methodologies.Identify gaps in test coverage and create missing requirements/test cases.Provide training and best practice knowledge to other team members for test management and automation.