Mobile Crisis Licensed Qualified Professional

Overview:

• Mobile Crisis Management involves all support, services and treatments necessary to provide integrated crisis response, crisis stabilization interventions and crisis prevention activities. Mobile Crisis Management Services are available 24 hours a day, 365 days a year. Our crisis response provides timely evaluation, triage and access to acute mental health, developmental disability and/or substance abuse services. Additionally, it provides treatment to ensure symptom and harm reduction and safely guides people in acute crisis to appropriate crisis stabilization and detoxification support/services. These services include immediate telephone response to assess the crisis and determine the risk, mental status, medical stability and appropriate response.

Responsibilities:

• Provide crisis response for recipient 24/7/365.
• Provide clinical oversight of crisis interventions as needed.
• Provide immediate telephonic response to assess crisis and determine the risk, mental status, medical stability and appropriate response; provide face-to-face response as needed.
• Develop a Crisis Plan before discharge for recipients new to the public service system and/or make revisions to existing crisis plan components in Person Centered Plans, as appropriate.
• Obtain authorization after the first 32 units of service are rendered for additional services.
• Complete documentation of a daily full service note for each day/event service is provided.
• Provide coordination of movement across levels of care, directly to the person and the family and coordinate discharge planning and community re-entry following hospitalization, residential services and other levels.
• Monitor and manage the presenting psychiatric and/or addiction symptoms.
• Provide linkage to appropriate services to include transportation if needed.
• In a timely manner and as required, forward documentation to designated staff.
• Help maintain the self-respect, personal dignity and physical safety of each recipient.
• Work cooperatively with all other staff and relate favorably to recipients and families.
• Attend all mandatory staff meetings and consumer conferences as directed, or give advance notice to Mobile Crisis Director or Designee as to reasons for inability to attend.
• Report any changes in consumer’s condition, family situation, or needs to the appropriate personnel.
• Report any accident or incident immediately to the Mobile Crisis Director or Designee.
• Report any suspected abuse, neglect or exploitation of recipients to Mobile Crisis Director or Designee.
• Be familiar with TA, Inc. policies and procedures including the securing of emergency services and the regulations concerning medication administration.
• Be familiar with HIPAA regulations and abide by them.
• Assure consumer’s rights are met and maintain consumer confidentiality at all times.
• Obtain and keep current all training required by the agency.
• Perform other duties as required by circumstances.

Qualifications:

• Must be a Clinical Social Worker, Licensed Psychologist, or Registered Nurse in the state of NC.
• A graduate of a college or university with a bachelor’s degree in a field other than human services
• Must have at least four years of full-time, post-bachelor’s degree accumulated MH/DD/SA experience with the population served, or be a substance abuse professional who has four years of full-time post-bachelor’s degree accumulated supervised experience in alcoholism and drug abuse counseling.
• Must have a minimum of one year experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24/7 response in emergent or urgent situations.
• Must be able to push, pull, lift, and carry a minimum of 50 pounds.
• Must be able to read, write, understand, and follow directions.
• Must have a valid NC Driver's License and maintain during duration of employment.
• Must have a clear DMV record and maintain during duration of employment.
• Must have at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.
• Must have no substantiated findings on the NC Health Care Registry.