Applications Engineer

Overview ...:

Purpose:

• Support in quoting of new opportunities in cases of non-standard equipment (multiple assets)

The Opportunity ...:

Key Accountabilities:

• Identify and clearly communicate the customer value of JBT products to customers and sales teams
• Ensure customer requirements and needs are fully understood and accurately translated into product requirements
• Develop and maintain deep technical knowledge of the JBT products which they are responsible for incl. their relationship to other product lines
• Train account managers on new products and features to ensure they are well equipped to consult customers
• Prepare & deliver technical presentations & demonstrations to customers

Sales Process:

• Support of Account Manager and Business Development Manager in responding to technical queries and providing detailed product knowledge (esp. regarding price estimation)
• Run tests with customers; estimate additional cost and effort in cases of complex quotes (adaptations, non-standard installation)
• Coordinate with Sales, Engineering, and Manufacturing teams to ensure product specifications and project timelines meet customer expectations
• Conduct site visits jointly with responsible account manager for equipment layout creation and quote completion

Why work at JBT ...:

Required Capabilities:

• Qualifications
• 5+ years experience in technical sales support role, engineering, or related field
• Experience in food processing or industrial goods manufacturing industries
• Degree in relevant discipline (e.g., engineering, business)
• Technical knowledge and expertise account planning
• Comprehensive understanding of the technical aspects of JBT products and their applications in the industry
• Expert knowledge of the industry's technical standards and regulations
• Deep understanding of the customer's product requirements
• Innovation-driven mentality with strong motivation to meet (or exceed) customer expectations through optimal technical solution delivery
• Ability to think strategically and holistically, identifying long-term opportunities and focusing on value creation for the customer

• Ability to translate complex technical details into accessible information for non-technical stakeholders
• Strong communication skills to effectively collaborate with customers, engineers, & ops
• Ability to troubleshoot and provide solutions in real-time during customer interactions

Decision Rights

• Set price requirements
• Approve technical specifications
• Adapt JBT products to customer requirements

• Product development decisions
• Sales strategies through technical advisory

KPI's & Targtes

Share of JPT products of total distributer revenue, CSAT