Secuity TOC/CMMS Watch Stander/ Help Desk Support - SECRET Clearance Required - Night Shift
Company Overview:
Work Where it Matters
Tuvli, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Tuvli, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Tuvli provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Tuvli ensures that solutions are strictly aligned with agency processes and desired program outcomes while delivering the best value for technology investments.
As a Tuvli employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:
Tuvli is looking for a STOC/CMMS Watch Stander / Helpdesk Support to work in Springfield, VA. To join our team of outstanding professionals, apply today!
**This role is a NIGHT SHIFT Sunday through Thursday**
Responsibilities:
- Administer daily updates to the database tracking tool.
- Collection of operations support weekly action reports.
- Compile database metrics weekly.
- Assign new work orders to operations support technicians/engineers within one hour of STAC notification (during business hours), personally follow-up on any urgent action.
- Check Solar Winds concerning network and systems status on a recurring basis and take action to address problems or issues.
- Perform Tier I troubleshooting, including server resets (Citrix), big brother admin, SNMPc, pinging servers, user accounts, TAVEE reports, etc.
- Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
- Maintain a log and track metrics on network outages.
- Cisco and Nortel configuration, initialization, and preparation of these devices for shipment to post.
- Post database updates.
- Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database).
- Daily management of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
- Ensure all tickets are acted on promptly, effectively and closed out promptly.
- Under direction from the system administrator, image and configure workstations.
- Maintain the operations support duty roster.
- Provide operational support for application administration, including generating annual preventive maintenance work orders and delivering Tier 2 troubleshooting assistance to global userbase.
Qualifications:
- Two years hands-on experience in a PC/network helpdesk or technical support environment
- A degree in the field of computer science or a related discipline is preferred.
- At least two entry/mid-level IT certifications such as A+, CCNA, network+.
- A good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices.
- Prior experience with IBM Maximo is preferred.
- Knowledge of technical security systems such as CCTV, alarms, and access control is a plus but not a requirement.
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees.
Job ID: 2025-15540
Work Type: On-Site