Customer Service
Robert Half is partnering with a well-known company in the area to find a Bilingual Customer Service Representative. This temporary position offers a strong potential for conversion to a full-time role, making it an excellent opportunity for those looking to establish a career in customer service.
As a Bilingual Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining the company’s reputation for excellence. You will be the first point of contact for clients, providing assistance and solutions with a focus on creating a positive experience.
Job Responsibilities:
- Inbound and Outbound Calls: Handle a high volume of incoming and outgoing calls daily, addressing customer inquiries and providing information in a timely manner.
- Customer Assistance: Provide support to customers and clients over the phone and via email regarding their accounts, resolving any questions or concerns they may have.
- Account Management: Update customer accounts regularly, entering new information or modifications accurately to maintain data integrity.
- Follow-Up: Proactively follow up with customers to ensure their needs are met and to enhance their overall experience with the company.
Qualifications:
- Experience: A minimum of 2 years of experience in customer service or a call center environment is required.
- Bilingual Skills: Proficiency in both English and Spanish is essential to effectively communicate with a diverse clientele.
- Customer Service Expertise: Strong customer service skills are necessary to handle inquiries with professionalism and empathy.
- Communication Skills: Excellent written and verbal communication skills will enable you to interact effectively with customers and colleagues.
- Detail-Oriented: A keen attention to detail and strong organizational skills are crucial for managing multiple tasks efficiently.
- Multi-Tasking Ability: The ability to work in a fast-paced environment while managing several priorities at once is important for success in this role.
- Technical Proficiency: Proficiency in Microsoft Office applications is required to support your daily tasks and communications.
If you are a motivated individual who excels in a customer-centric role and is looking to join a reputable company, we encourage you to apply for this exciting opportunity!