Join Our Team Front Desk Agent

apartmentLafrance Hospitality placeMiddletown calendar_month1/6/25

Exciting Opportunity Alert: Join Our Team at Holiday Inn Express Middletown!

The Holiday Inn Express, at 855 W. Main Rd. in beautiful Middletown, RI, is on the lookout for an energetic Front Desk Agent to join our team!

Come work where every day brings new opportunities to connect with guests and colleagues alike. At Holiday Inn Express, you'll be part of a supportive team that values your growth. Enjoy cross-training and mentorship that will help you develop your skills and advance your career!

As a proud member of the IHG family, you'll also unlock fantastic perks, including exclusive discounts on hotel stays for you and your loved ones. Plus, we believe in rewarding hard work! Take part in our exciting company-wide incentives, available year-round and during special seasons.

If youre a self-motivated, guest-focused individual with weekend availability, we want to hear from you! Your friendly and welcoming personality will shine as you make every guest's experience unforgettable.

Shifts: 3-11PM, Weekend Availability
Job Types: Part-Time

Pay: $17-$18 Per Hour

Refer a friend once you join and earn up to $500!!!

Responsibilities:

Maintain a warm, welcoming and professional demeanor while interacting with all guests.
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
Answer the phone in a professional & helpful manner.
Follow procedures on posting charges and settling guest accounts.
Effectively address and resolve guest problems to increase guest satisfaction.
Be knowledgeable of emergency procedures and Hotel policies.
Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk, front desk agent

Requirements

Customer Service Experience
Hotel Experience is a plus but NOT necessary
Attention to detail
Reliability

Benefits

401K Matching
Brand Hotel Room Discounts
Company Wide Hotel Room Discount Program
Referral Bonus Incentive
Retention Bonus Incentive
Annual Review Program
Extensive Room for Growth
Paid Training

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