Clinical Support Specialist - Miami, FL - Tampa - ref. a12182915

• Provide on-site technical support for all TBI clinical analyzers and customers. This includes assisting with method validation studies, conducting on-site training, assisting with the introduction of new analytes and contributing to the resolution of technical problems in conjunction with Field Service and Technical Support.
• Perform the physical installation of HPLC and AIA-360 analyzers. Conduct on-site customer training. Assist with method validation studies.
• Fully comply with all procedures, policies and quality systems requirements.
• Communicate to all relevant departments all product and performance issues encountered in customer accounts. Document issues per current polies and procedures.
• Support the Sales department through participation in trade shows, product demonstrations and communication with the local sales representatives and sales manager.
• As needed, work in conjunction with Field Service and Technical Service to resolve instrument and assay related customer complaints.
• Accurately document all customer visits and communications into the customer relationship management software.
• Identify and document calls related to potential medical device reportable events. Gather as much information as necessary during the initial call and follow-up for additional information as requested by the Complaint Specialist or per managements request.
• Use EP Evaluator software program to assist customers with method validations.
• Provide monthly reports to the Senior Manager Clinical Support Training.

• Minimum of three years clinical laboratory experience. Laboratory supervisory experience preferred.
• Experience in training laboratory personnel on clinical laboratory instrumentation.
• Proven troubleshooting skills within the laboratory environment.
• Excellent verbal and written communication skills.
• Good organizational skills and attention to detail to maintain all documentation at the highest level of accuracy and good documentation practices.
• Must have and maintain a valid US driver's license and acceptable driving record.
• Must be proficient in Windows operating software and Microsoft Office with the ability to learn and become proficient in other software programs as required.
• Must be willing to submit to a drug test and background check
• Must be able to travel extensively

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hand to finger, handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms, stoop, kneel, carry, and crouch. The employee is occasionally required to climb, balance or crawl. Specific vision abilities required by this job include close vision.
• Lifting of entire instruments (weights in excess of 50 lbs.) may only be done with assistance and is an optional task. Also, transporting laptop computer, small tools and manuals is required.

Working Conditions

Employment is contingent on your compliance with the requirements established by each facility, as evidenced by the results of the required screenings.

• Must agree to provide required immunization records and/or agree to acquire required immunizations in order to gain access to customer sites as required by customers. You may be required to register at vendor credentialing companies.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tosoh Bioscience, Inc. is an equal opportunity employer M/F/Disabled/Veterans