Desktop Support Analyst
JOB SUMMARY:
The IT Support Specialist will work directly with the Associate Director of Information Technology and support them in daily tasks, repairs, maintenance of systems, and diagnosis of problems that arise with computers and machines.
JOB RESPONSIBILITIES: Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements.
Maintaining efficient relationships with other department heads to determine their technological needs.
Responsible for all repair and installation requests.
Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology.
Creating long-term schedules to determine when to update company computer systems and cybersecurity measures.
Researching new business technologies and IT software to strengthen the organization's computer systems.
Creating surveys to gauge company employee IT needs and questions.
Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates.
Assisting Associate Director of Information Technology with complex installations or repairs.
At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives.
All other duties as assigned.
KEY RELATIONSHIPS:
Reports to the Associate Director of Information Technology. Establishes and maintains strong working relationships with all company personnel.
Communicates well with others.
EXCELLENCE IN THIS POSITION:
Excellence in this position includes ability to: Identify and resolve or route issues in a highly organized fashion.
Enter data quickly and accurately. Exhibit a high level of written and verbal communication skills.
Exhibit a professional demeanor at the job.
Be a flexible, service-oriented team player.
SKILL REQUIREMENTS:
Excellent technical skills, including analytical skills and advanced computer skills. Disaster recovery skills.
Strong writing skills.
Customer support and interpersonal skills.
Knowledge of hardware, software, networks, and systems.
Troubleshooting and problem-solving abilities.
Communication and customer service skills.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.Vision abilities required by this job include close vision, and ability to adjust focus.
EDUCATION AND/OR EXPERIENCE: Collaboration across organizations: 1 year (Preferred)
IT support: 3 years (Preferred)
Software troubleshooting: 3 years (Required) Desktop Support, Disaster Recovery, Customer Support, Computer networking, Basic Troubleshooting, Network Troubleshooting