Plumbing Trade Manager - Morehead City

Overview:

If you're a proactive problem solver with a proven track record in service management, we want to hear from you. Join us and elevate your career while steering our plumbing services to new heights!

Benefits:

• Paid Weekly
• Medical, Dental, Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation, sick and holiday
• Matching 401(k) or Roth IRA
• Company Truck, Gas Card, Tablet, and Uniform
• Paid Training
• On-going training & development, plus growth opportunities

What You Will Do:

• Strategically oversee departments’ performance to coach and support Managers and all reporting members for improvement
• Lead and develop technicians on how to address member needs as well and provide industry leading customer service to our customers
• Work closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and procedures
• Must address escalated customer issues and ensure effective and long-term problem resolution
• Monitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectations
• Provides regular feedback to Operation Manager on departments’ performance
• Provides consistent and accurate feedback, encouragement, support, professional development, and coaching to all Technicians
• Plans, develops, and leads facilitation of the weekly technician meetings with appropriate, positive, and balanced content
• Ensures that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
• Maintains an overall positive culture and team morale while ensuring that every employee is living the company’s core values for each individual they interact with
• Updates knowledge by participating in educational opportunities at Frank Gay Services or individual training including reading professional publications
• Must be able to maintain professional conduct in all work situations, uphold a well-groomed appearance, and adapt well to all types of working conditions

What You Need:

• Must hold a valid NC plumbing license
• At least 5 years of Plumbing experience, 3 years minimum managing a plumbing team
• Exceptional customer service skills
• Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
• Keen ability to work accurately, efficiently, and manage multiple tasks
• Proven ability to gain the buy-in of teams to company values, safety procedures, and overall policies
• Must be familiar with using technology systems in an office environment.
• Excellent oral and written communication, interpersonal, and presentation skills

Pay Range: $75,000 - $150,000 / yr