Customer Service Representative/Bilingual

Visit our website to learn more about Sunshine 811.

Sunshine 811 is committed to enriching the lives of our employees and offers a competitive benefits package to help with the employee's financial stability and work-life balance which includes:

1. Guaranteed 40 hours per week schedule Monday through Friday;
2. Opportunities to work overtime and earn time-and-a-half;
3. Opportunities to earn additional pay for bilingual speaking capabilities;
4. Promotional opportunities, with the first opportunity beginning after 180 days of employment;
5. Annual merit raises and bonuses based on performance evaluations - with the first potential raise 90 days after employment;
6. 100% paid for employee medical, dental and vision;
7. 100% paid for short-term and long-term disability insurance;
8. Paid vacation, sick leave, bereavement and other type of paid time off;
9. Nine (9) paid holidays;
10. Life insurance equal to two (2) times the employees annual wages; and
11. Retirement nest egg with an automatic 3% contribution to a retirement account plus employer 401K matching.

• Answer calls from excavators, members, and others calling into the 8-1-1 system.
• Identify caller needs and handle as appropriate, which may require transferring calls to Team Leaders or other departments as necessary.
• Maintain a professional phone manner at all times.
• Enters locate requests into a computerized ticket management and mapping system to accurately and efficiently process tickets.
• Obtain detailed information from callers and ask questions to clarify vague information to correctly identify excavation sites on maps.
• Review internet ticket locate requests and contact excavators as needed.
• Flexibility to work overtime including evening and weekends as necessary.
• Perform other work as assigned.

Sunshine 811 is an E-Verify employer.

Employees are temporarily working remotely.

Applicants must reside within the Central Florida area.

Application process steps:

Upon successful completion of the interview, candidates will be required to complete a drug test and background check.

We are proud to be an Equal Opportunity Employer.

This employment application does not create a contract or offer of employment. If hired, employment with the Sunshine 811 will be on an at-will basis and can be terminated at the will of either you or the Company.