Field Service Technician II

The Field Service Technician provides service to customers by installing, maintaining, troubleshooting, and repairing fuel cell power plants to minimize customer downtime.

• Performs mechanical, electrical and instrumentation functions on client-site for repair, installation and/or commissioning of fuel cell power plants, including system hardware and software, equipment and systems networking.
• Complies with all Safety, Health, Environmental and Quality Management System requirements, policies and procedures relevant to the position.
• Assists in power conditioning of fuel cell power plants. Provides technical support to customers on operational or maintenance aspects of system equipment.
• Analyzes plant equipment and system operating characteristics to determine operational conditions.
• Repairs and overhauls generating equipment and associated systems components.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime.
• Prepares status reports on plant conditions and work completed.
• The Field Service Tech is required to travel on a daily basis throughout the assigned region.

Performs other duties as required.

Education: High school diploma with 4 years of relevant experience required. Technical diploma or degree preferred.

Power Plant operations and Maintenance experience

• Able to understand system interrelationships using mechanical, electrical and instrumentation inputs.
• Have a working knowledge of most hand tools and test equipment (e.g. process meter and thermocouple reader)
• Must be able to effectively read, write and speak in English to ensure team communication and written procedures are followed Must have or be able to obtain and maintain throughout the course of employment a valid driver’s license and have dependable transportation to travel to company business sites
• Must have or be able to obtain and maintain throughout the course of employment a valid passport to travel internationally
• Must be willing to travel domestically and internationally on an infrequent basis

Must be willing to travel daily to other areas in the Northeast

• Must be able to work both indoors and outside and in normal seasonal temperatures with the possibility of working in other areas that may range from extreme cold to extreme hot
• Must be willing and able to participate in support of the regional on-call rotation to provide 24 x 7 x 365 response to our fleet
• Must be able and willing to wear required personal protective equipment as designated such as safety glasses, safety shoes, hard hats and other PPE as required Must be able to qualify for and be able to wear a respirator on a non-routine basis
• Must be able to lift and carry up to 50 pounds
• Must be able to climb ladders up to 30 feet above ground and work in a safety harness when required
• Must be able to physically work utilizing both hands simultaneously making mechanical adjustments, carrying equipment, etc.
• Other physical activities include standing for extended periods, pushing, pulling, and bending into awkward positions to work in small areas where there may be confined space.
• Must be able to troubleshoot company product using visual and audible skills to accurately diagnose problems and ensure product is in working order.

=== Company description

In addition, we offer the only technology in the world capable of producing hydrogen, power and water simultaneously.