Technical Repair Specialist - Panasonic Projectors

Overview:

Panasonic Connect of North America Visual Systems is a global leader in commercial projectors and displays. We are seeking a Technical Repair Account Specialist to manage key customer accounts, with a primary focus on a major client with operations in Los Angeles and Orlando.

As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work.

Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!

Responsibilities:

The ideal candidate will have strong customer service skills, technical service experience, and the ability to coordinate repair operations efficiently.

What You Will Get to Do:

• Perform and Supervise the technical repair and maintenance of Panasonic Projectors and related products
• Troubleshoot and repair Projector and display gear to the sub-assembly and component level.
• Align and calibrate customer product for optimal performance.
• Clean, QC, and help properly pack units prior to sending them back to the customer.

• Maintain service records in the current service database system on all repairs.
• Order parts for repairs as needed.
• Enter all customer, parts, problem description and resolution information data for invoicing.
• Assure all customer and product data is updated, complete, and relevant.
• Create weekly reports detailing the work carried out at repair facilities for service management review.

• Communicate with customers and account management on status of all repairs.
• Assist customers with technical questions as required in a timely manner by phone or e-mail.
• Provide quotes, create a project plan, and schedule meetings to coordinate repair requests.

• Attend all product training and personal development training as specified by management.
• Remain current on industry technology and market trends on related hardware and software.

Qualifications:

What You Will bring:

• Ability to visually differentiate colors generated by AV equipment.

• Commercial projector and professional display product knowledge and a deep understanding of their applications, features, operations, and competitive products.
• 3+ years’ experience troubleshooting and repairing pro A/V equipment.
• Experience as a bench technician highly desired.
• Experience as a field technician is a plus.
• Experience with CRM or Ticketing Systems such as SAP or Salesforce is a plus.
• Proficient with basic Microsoft Excel mandatory.
• Bachelor’s Degree or Certification in a technical field; Certifications such as CTS, CTS-D, CTS-I preferred.

• Capable of analyzing, troubleshooting, and resolving complex customer issues and product failures.
• Follow-up or properly escalate unresolved customer issues for quickest resolution.

• Good communication and inter-personal skill.
• Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information.
• Able to maintain a professional appearance and adhere to the company's dress code.

• Demonstrated ability to work in a dynamic environment with minimal day-to-day supervision.
• Up to 30% Travel (Domestic). Including monthly 2–3 day trips to opposite US coast.
• Ability to work non-standard business hours (nights / weekends) to support project based actions.
• Ability to lift and carry a minimum of 40 lbs.
• Ability to climb and stand on a ladder.
• Must live in proximity to either Orlando, FL or Anaheim, CA area and be able to travel to both locations with regularity.

What We Offer:

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

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The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

Salary Range: $60,000 - $75,000 Plus Bonus